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Have questions or inquiries? We're here to assist you!
Welcome to our FAQs page. You’ll find answers to common questions about CHREAA and how to contact us to lodge a complaint.
FAQs about CHREAA
How do I contact CHREAA to lodge a complaint?
You can contact CHREAA to lodge a complaint by:
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- Calling our Toll-free line 331 using TNM line or using the contacts provided below.
- Visiting our offices in Blantyre, Chikwawa, Chiradzulu, Dedza and Mwanza as detailed below.
- Sending us an email at info@chreaa.org
Is lodging a complaint with CHREAA confidential?
Yes, lodging a complaint with CHREAA is confidential. We prioritize the confidentiality and privacy of individuals who seek our assistance. Your information will only be shared with relevant personnel within CHREAA and trusted partners involved in addressing your complaint.
What happens after I lodge a complaint with CHREAA?
- After you lodge a complaint with CHREAA, our team will review the details provided and assess the situation. We may reach out to you for additional information or clarification if needed. Depending on the nature of the complaint, we will provide you with guidance, legal assistance, or refer you to relevant support services.
What types of complaints does CHREAA handle??
- CHREAA handles complaints related to various human rights violations, including but not limited to:
- Police brutality
- Unlawful arrests and detention
- Gender-based violence
- Access to healthcare
- Discrimination
- Child rights violations
- Right to education
- Family relations cases
Working hours
Monday - Thursday
8:00 AM – 5:00 PM
Friday
8:00 AM – 12:00 PM